TERMS & CONDITIONS
TERMS AND CONDITIONS.
GENRIAL BUSINESS CONDITIONS
The following are the terms and conditions for use of www.exquo.io that can be contacted on [email protected], +971 52 711 8761, or any Internet site to which the website is linked (the “website”). www.exquo.io is for use by persons who are 18 years and over only.
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs, drawings and other specifications provided on the website are the exclusive property of www.exquo.io Any copying, transmission or re-transmission of the same requires the prior written approval of www.exquo.io
We reserve the right at all times to place advertisements and promotions on the website. Advertisers and sponsors on the website are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused therefrom.
The Website features Products that have been carefully selected for sale on www.exquo.io.
Products are subject to availability so once a Product has sold out it will be taken off the Website at the earliest opportunity and may not be available again. As there is a delay between the time when your Order is placed, and the time when the Order is accepted, the stock position relating to a particular Product may change. If a Product you have ordered becomes out of stock before we accept your Order, then www.exquo.io shall not be liable to you for being unable to provide that Product. If such a situation arises, then we shall notify you as soon as possible
and you will not be charged for the out of stock Product.
An Order is placed on the Website by pressing the ‘Place Order Now’ button at the end of the checkout process. We will send you an email confirming your Order which will detail the Product(s) that you have ordered. This email does not constitute an acceptance of your Order by us. As your Order is shipped by us we will send you a despatch confirmation email. Upon sending either of this email, your Order will be taken to have been accepted by us, unless we have notified you that we do not accept your Order, or you have cancelled it. Subject to us having accepted your Order, we will then arrange for delivery of it to you at your nominated address.
PRICE OF GOODS
The price listed on the Website (the ‘price’) for www.exquo.io products (the “products”) will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission the price for the products on the Website is wrong.
We will endeavour to deliver the products to you within the lead-time shown for each product at the time of purchase, within the island of Ireland, where this is practical. However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products. At the time of delivery you will be required to validly sign-off on the delivery of the products, after which time the products become your sole responsibility.
Upon delivery of items, you will have 24hrs to ensure that all goods are in proper working order and in an undamaged state. After this 24hr period we cannot accept responsibility for claims of damaged goods.
You have a statutory right to a 14 day cooling-off period when purchasing online (excluding customised or perishable goods). You have a right to cancel the contract within a minimum of 14 working days without giving any reason and without penalty, except the cost of returning the goods. If you are unhappy with the products or services you have received from us please email us at [email protected].You can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on this link
Seller has to solve the complaints within 15 working days. These complaint rules apply to goods that were purchased from the seller and whose complaint was made during the warranty period of 24 months from the date of purchase of the goods.
ACCORDANCE WITH SPECIFICATION
All descriptive matter, drawings, pictures, colours, specifications and advertising on the website are for the sole purpose of giving an approximate description of the products. Although product information and images are regularly updated, we are unable to accept liability for any incorrect information. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information and images at any time without prior notice. All prices listed on www.exquo.io are correct at the time of entering. On occasion, product pricing may vary due to exclusive promotions, either online or in-store. Prices shown online are exclusive to the online store only and may not represent the actual price of a product in-store.
DISCLAIMER OF WARRANTIES
The information contained in the website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.
PROPRIETARY RIGHTS TO CONTENT
You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you on the Website by us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.
No contract will subsist between you and www.exquo.io for a sale to you of any product or service unless and until www.exquo.io accepts your order by e-mail confirming that it has dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time www.exquo.io sends the e-mail to you (whether or not you receive that e-mail).
MODIFICATION OF TERMS
We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.
At www.exquo.io we want our returns policy to be transparent and hassle free. That’s why we have 14 day no quibble returns for goods received by us in their original condition. What To Do Where you wish to return an item you should first contact us by email at [email protected] or by phone on +971 52 711 8761 quoting your order reference number.
Items that are to be returned should be posted to :
Returns should be in original condition and packaging.
Should you wish to exchange your items for an equivalent item, we will exchange this for you on receipt of the original item. Normal shipping rates apply to the replacement item.
Where the replacement item is a different price we will either refund the difference or contact you to arrange for a top up payment. Replacement is subject to availability
Where you wish to return an item for a full refund then we will refund you the amount paid within 7 days of receipt of goods.
Where you wish to return a faulty item the procedure is the same as a refund or exchange. We may also require you to send us a digital photograph of the item for initial assessment. When an item is found faulty or needs to be returned through the error of www.exquo.io we will refund the cost of posting it back to us or arrange for courier collection. Refund, replacement or repair is subject to assessment of fault. This does not affect your statutory rights.
Introduction www.exquo.io is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information that we collect and what we do with that information.
This policy will detail the following:
What personal data we collect
How we collect this data
What we do with this data
How we store the data and security;
How long we keep it;
What are your rights;
What Personal Data We Collect:
www.exquo.io collect the following types of personal and non-personal data from our customers.
Personal Data means any information relating to you which allows us to identify you, i.e. your name, contact details, payment information and purchase details. Non-Personal Data means Browser types and cookies How We Collect This Information: www.exquo.io collects data through various sources during its day to day activities.
1.Loyalty customers: customers have the option to join our instore loyalty programme either in store or online. By joining the www.exquo.io loyalty programme customers can avail of extra benefits & promotions. The information required to join the scheme is your name, address, contact number, email and type. This information is collected in two ways:
Customer details are taken at point of purchase at counters in store. Your details are taken by a member of staff and entered directly to our IT system. You will be asked at this point if you would like to receive marketing text messages and / or marketing emails. These details will be entered according to your preferences. Customers can sign up for loyalty through the www.exquo.io website. At this stage the customer can enter their name and contact details. There is then an option to opt in to marketing emails and text.
Online Sales: We will always gather personal details at the checkout stage of an online sale.
This is to allow us to process your order and dispatch it efficiently to you. We will only use your personal data for marketing purposes where you have opted in at the checkout stage.
Email Signup: On our website you will have the option to join our mailing list. When you sign up to our mailing list you will be automatically added to our marketing email lis
Cookies: A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
This Website Uses Google AdWords
How do we use your personal data:
We use your personal data to provide goods and services to you and to help us provide you with the best possible customer shopping experience. We will keep you up to date with current promotions and events running in www.exquo.io stores and on the www.exquo.io website. We will only contact you with marketing promotions if you have opted in to receive these. From time to time we will contact you with information regarding promotions and / or events taking place www.exquo.io stores or on the www.exquo.io website. We will only contact you with marketing promotions if you have opted in to receive these. You will also be given every opportunity on every email or text that we send you to indicate you no longer wish to receive marketing material by that means. We will use the information you give us to efficiently deliver the products / service you requested.
We may use the data provided by you to help improve our products and services and enhance your shopping experience with us. We never provide your information to any third party partners for marketing or promotional purposes. We will never sell your information to any third parties
How Long Do We Keep It?
We will keep your personal data as long as is required to fulfil our obligations to you.
After we have fulfilled our obligations, under Irish Law, we are required to keep transaction details for a further 6 years. After this period, your personal data will be deleted. Any personal data provided by you for marketing purposes will be kept by us until such time that you notify us that you no longer wish to receive this information.
Your Data Protection Rights
Under GDPR you have the right to:
Obtain details about how your data is processed by www.exquo.io
Obtain details of personal data held by www.exquo.io
Have any incorrect or incomplete data corrected
Have your data erased where, for example, you deem www.exquo.io has no legitimate reason for retaining your data
Obtain your data and have that data transmitted to another organisation
Object to the processing of your data in certain circumstances
Not to be subject to automated decision making, including profiling. Sharing You Data
Your personal data will never be sold to any third party for marketing purposes. www.exquo.io work with trusted service providers to run our business such as IT support providers. We have ensured that any third party service provider that may have access to your personal information is GDPR compliant.
Data Protection Officer
www.exquo.io have appointed a Data Protection Officer (DPO) to oversee compliance with this policy. You have the right to make a complaint at any time and this will be handled by the appointed DPO. You also have the right to make a complaint at any time to the Irish Data Protection Commissioner. If you wish to submit a complaint at any time about how www.exquo.io handle your personal data, then please submit a completed online request form available at the following link, or contact our DPO by post at www.exquo.io Data Protection Office, www.exquo.io
EXQUO BUSINESS FZCO
Dubai Silicon Oasis, DDP, Building A2, Dubai, United Arab Emirates
License No: DSO-FZCO-10931